Treatment Guarantee
Book in for a 12 week program and we guarantee you will be over the moon with your results or we will refund your money.  We know what it is like to be promised something, only to not have it delivered.

Whether it be acne, rosacea or aging.  We guarantee you will be happy with your progress within 12 weeks.

  • You must complete and commit to a 12 week program
  • You must purchase all of the recommended home care
  • You must attend appointments as scheduled.
  • You must consent to progressive photos being taken 


Online product purchasing guarantee

We know that buying products online can sometimes be a bit of a gamble.  You've already spent a tonne of money and yet here you are with the same problem.  In order to alleviate this we offer a long distance consultation to eliminate wrong product selection.  Our guarantee applies to clients who have gone through an online consultation and have purchased the recommended products.

At The Skin Herbalists we only make products with proven efficacy to deliver the results that you want and deserve.  Our guarantee only applies to the products that are formulated for The Skin Herbalists and does not include Roccoco Botanical Products.

If for some reason you don't get the results you where hoping for with an online purchase simply return the products within 30 days of purchase.

To be eligible for a refund, please email us at hello@theskinherbalists and note the following:

  • Photos of the reaction/irritation are required and a personal note explaining why you are not satisfied.
  • A refund of the purchased product price (excluding added shipping fees) will be issues via your original payment method.
  • A refund only applies to your first order with The Skin Herbalists
  • The customer must ship the product back to our office to receive a refund.